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Thread: Sencha Architect 3.X login error (re-install)

  1. #1
    Ext JS Premium Member
    Join Date
    May 2011
    Posts
    1

    Default Sencha Architect 3.X login error (re-install)

    Hello
    I have Sencha id.
    But when I tried to log in for a re-installation of architect 3.2,
    The message 'you provided incorrect login details' is printed.
    My Sencha id is sunghuni.

    There is 301 error (page moved permanently) while login process goes on.
    I guess when page is redirected to new page, login information is missing.

    architect.png

  2. #2

    Default

    i have the same issue with Architect 3.5.1. Is it possible to move the validated license from previous installation?

  3. #3
    Sencha Premium Member
    Join Date
    Jan 2014
    Posts
    4

    Default

    I also have the same issue when reinstalling. Did you guys had it resolved?

  4. #4

    Default

    Quote Originally Posted by sourabh.m View Post
    I also have the same issue when reinstalling. Did you guys had it resolved?
    Unfortunatelly no If I try to reinstall on the same computer, I can copy license file into AppData, but cannot activate it on a new environment.

  5. #5
    Sencha Premium Member
    Join Date
    Dec 2012
    Location
    San Salvador
    Posts
    1

    Default

    have anybody resolved??,
    I just reinstalled windows and when trying to install the architect, in the login it say the same message 'you provided incorrect login details'
    And i just reset my password, I can login to the forum but not to the app.

  6. #6
    Sencha - Sales Team
    Join Date
    Oct 2010
    Posts
    90
    Answers
    3

    Default

    You can email [email protected] with the following information
    Forums ID
    MAC Address
    Activation Code
    Product desired
    We can then provide an offline license file that SHOULD bypass the error

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