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Thread: No Sencha Architect 3.5 available in my Support Dashboard or -NightlyBuilds

  1. #1
    Sencha Premium Member
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    Default No Sencha Architect 3.5 available in my Support Dashboard or -NightlyBuilds

    Hi,

    I got an E-Mail from you today, saying:

    Ext JS Pro and Premium customers with current maintenance and support agreements can access Architect 3.5 through theSupport Portal.

    But, although I'm a premium-support customer there is no Sencha-Architect Download in my Support-Portal Dashboard nor -Nightly builds.


  2. #2
    Sencha - Support Team scottmartin's Avatar
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    If you feel there is an error, please create a ticket and we can have a look at your account. No credits will be charged.

    Scott.

  3. #3
    Sencha Premium Member
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    I opened a new ticket for it.

    Let's wait. Hope they don't charge for it

  4. #4
    Sencha Premium User smcguire36's Avatar
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    Default

    Likewise, my company has a Sencha Complete Premium subscription and there is no Sencha Architect 3.5 download link in my support portal. Matter fact, there has NEVER been Sencha Architect links. The only way I was able to get it was to download the Sencha Complete package and install it from there. but the latest Sencha Complete link is from 9/2015.

    Stewart McGuire
    Ext JS 2.x, 3.x, 4.x - Advanced User / Sencha Architect 3 - User

  5. #5
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    @smcguire36, exactly. That's the real problem.

    Got a reply from a ticket, saying that I should download from the evalute link.

    https://www.sencha.com/products/extjs/evaluate/

    Strange, I paid to download a demo version? Strange.

  6. #6
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    Same here with our account ... perhaps they wrote to the customers before the technical stuff has been done ...

    Quote Originally Posted by regine.rosewich View Post
    Hi,

    I got an E-Mail from you today, saying:

    Ext JS Pro and Premium customers with current maintenance and support agreements can access Architect 3.5 through theSupport Portal.

    But, although I'm a premium-support customer there is no Sencha-Architect Download in my Support-Portal Dashboard nor -Nightly builds.


  7. #7
    Sencha - Support Team scottmartin's Avatar
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    >>> Strange, I paid to download a demo version? Strange.

    This has to do with getting you a copy for use. Simply enter your license and it will be the full copy.
    There is a problem with the portal not having access to the file, but it is same version.

    Scott.

  8. #8
    Sencha Premium Member
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    Sencha Architect is now appearing on my Dashboard. Good!!!

    But, still missing NightlyBuilds

  9. #9
    Sencha - Support Team scottmartin's Avatar
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    SA3 is not available as a nightly build, but only scheduled releases.

  10. #10
    Sencha Premium Member
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    This is an official response? Can anyone confirm this?

    Thanks.

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