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Thread: How to obtain plugin activation code on already existing ExtJS Pro subscription

  1. #1
    Sencha Premium Member
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    Mar 2015
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    Default Answered: How to obtain plugin activation code on already existing ExtJS Pro subscription

    Hi Sencha
    We acquired ExtJS Pro some time before the Visual Studio plugin came out and can't seem to find our activation code anywhere.
    Can you provide a link to where it can be found or can you tell us how we acquire one?

    Thanks in advance

  2. Quote Originally Posted by systemx View Post
    Hi Sencha
    We acquired ExtJS Pro some time before the Visual Studio plugin came out and can't seem to find our activation code anywhere.
    Can you provide a link to where it can be found or can you tell us how we acquire one?

    Thanks in advance
    Please contact our support at [email protected] and they should be able to get you squared away.

    Thanks!

  3. #2
    Sencha - Dev Team
    Join Date
    Mar 2015
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    Default

    Quote Originally Posted by systemx View Post
    Hi Sencha
    We acquired ExtJS Pro some time before the Visual Studio plugin came out and can't seem to find our activation code anywhere.
    Can you provide a link to where it can be found or can you tell us how we acquire one?

    Thanks in advance
    Please contact our support at [email protected] and they should be able to get you squared away.

    Thanks!

  4. #3
    Sencha Premium Member
    Join Date
    Mar 2015
    Posts
    4

    Default

    I was sent a working activation code from your sales dept. and it works now.

    There is a problem in the activation process though as the code we received when we acquired ExtJS Pro did not work.

  5. #4
    Sencha - Dev Team
    Join Date
    Mar 2015
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    Default

    Quote Originally Posted by systemx View Post
    I was sent a working activation code from your sales dept. and it works now.

    There is a problem in the activation process though as the code we received when we acquired ExtJS Pro did not work.
    From my understanding, users are given two activation codes when they acquire licenses from us at Sencha. One for the Support Portal, one for the products. We have definitely seen where the support codes were used for the products (which fails), so perhaps that was the case here?

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