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Thread: Unable to Activate Product

  1. #1
    Sencha User nmorado's Avatar
    Join Date
    Mar 2009
    Location
    New Jersey, USA
    Posts
    63

    Default Unable to Activate Product

    Hi - i am trying to activate the product but clicking on activate button (see screenshot) does not do anything.

    i was expecting to somehow bring me to a window where i can enter my activation code.

    Sencha Architect 3.0.2 for Mac.

    Please advise.





    Thanks
    Attached Images Attached Images

  2. #2
    Sencha User aconran's Avatar
    Join Date
    Mar 2007
    Posts
    9,488

    Default

    What version of OS X are you on?
    Aaron Conran
    @aconran

  3. #3

    Default

    Architect Build tested:
    • 3.2.0.239
    Project Type:
    • Touch 2.x
    Description:
    • I'm facing the same issue. I'm on Windows 7 and I logged in just fine, but when I click the Activate button nothing happens.I tried deleting everything from C:\Users\[user]\AppData\Local\Sencha\Sencha Architect 3.2\ - again, logged in fine but Activate button doesn't redirect me to a place where I can enter my activation code. Reinstalling Sencha Architect didn't help.
    Operating System:
    • Windows 7 Pro 64 bit

  4. #4

    Default

    @Konrad, can you look at C:\Users\[user]\AppData\Local\Sencha\Sencha Architect 3.2\user.config file? It is xml file and there should be the only 'data' one element. Does it contain any value or is it empty?Thanks for report.

  5. #5

    Default

    There is no user.config file there. There's a user.license file, but no .config files at all.

    Also, I submitted more info in this Q&A forum post:
    https://www.sencha.com/forum/showthr...Can-t-Activate

  6. #6

    Default

    Sure, I had user.license in my mind, sorry. Is the 'data' element empty there?

  7. #7

    Default

    I PM'd you the file. The 'data' element is missing.

  8. #8

    Default

    For anyone else who runs into this issue, until the bug is fixed this is the best way to go around it:https://www.sencha.com/forum/showthr...=1#post1112144

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