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My apologies for any frustration, we are working on the problem(we have had some turnover with COVID, and this has obviously not been fixed yet). Your support subscription is active, and you should...

You can email activations@sencha.com with the following information
Forums ID
MAC Address
Activation Code
Product desired
We can then provide an offline license file that SHOULD bypass the error

A Server Error has Occurred, or a Communication Error has Occurred, indicates you are behind a proxy or a firewall. I can generate an offline license file for you, if you send an email to...

Have you emailed activations@sencha.com with your Forums ID, MAC Address and Activation Code?

Can you send the license or support key to suppor@sencha.com, I will be able to better assist!

So if the app was built using Architect 3.2, do you have a valid purchase? If yes, can you send me any of that information to my email directly? (vicki@sencha.com)

We are no longer doing trials for Architect Version 3, so you would not be able to use Architect Version 3 as a trial. If you would like to trial, it would have to be Version 4. I am truly sorry...

Hi, the trial should allow you to bypass that. Is it stopping you completely?

Hello, this usually indicates you are behind a proxy or a firewall. If you can send your MAC Address with your Activation Code (and forums ID you are using) to activations@sencha.com, I can provide...

The error has been fixed, can you please try again to see if you are able to trial now?

I just wanted to let you know we are looking into this, and hopefully will have an answer soon.

Hi Aldrich,
I am happy to help! If you can send me an email to vicki@sencha.com with the details to lead me to your sale, I will look into this for you. The Test Subscription requires a...

Thank you for letting me know

So sorry for any inconvenience, this has been fixed. (Your subscription had not been linked properly)

Hi Thom1970, thank you for bringing some humor!

I am so sorry for any problems you have had. Can you please forward me the email in question, I would like to help! vicki@sencha.com

please feel free to email support@sencha.com with any information to assist in locating the purchase, and we will get you up and running

Please feel free to email support@sencha.com for assistance. Please include the Activation code in question Vicki

I replied to your email, please let me know if you do not receive it

Dumbledore, please contact me directly at vicki@sencha.com

Hi Ronald, I have sent you an email reply from support@sencha.com. I will continue that conversation there, to avoid putting your personal information in the Forums.

If you send an email to sales@sencha.com, I can refer for an upgrade. There is currently a 20% incentive for any Premium upgrades through 6/30/16, so inquire ASAP

You can also email architect.feedback@sencha.com for further assistance

If you email architect.feedback@sencha.com, I will be able to help you and verify codes Vicki

FANTASTIC! Glad to help! Vic