View Full Version : sencha animator trial - cannot sign in with my sencha ID

12 Mar 2012, 6:27 AM
Hi All,

I have downloaded the Sencha Animator to try it out, but cannot get past the screen where I try to sign in with my Sencha ID. It gives back 'sorry, an unknown error happened'

I am also currently trying out Sencha Designer, and I was able to sign in fine with that, so I know my credentials are correct.

Any suggestions?

13 Mar 2012, 9:05 AM
Sorry you are experiencing issues.
Some users have reported success when quitting and restarting the app. Have you tried that?
If that didn't work see the last post of this thread

14 Mar 2012, 4:36 PM
Hi, thanks. Actually, unless I'm misunderstanding, I'm stuck way before activating the product. I'm just trying to do the trial, and can't get past the screen where it asks me to log in with my Sencha ID.

I can send you a PM with the info in the thread you sent. Not sure which MAC addr you want though; there are a number of MAC addresses on my computer.

14 Mar 2012, 4:37 PM
Sencha Animator 1.2 was released yesterday, would you mind trying and see if that works for you?

If not just PM me (any mac address should be fine).

14 Mar 2012, 6:19 PM
OK, v1.2 seems to have fixed the problem! Thanks.

18 Jan 2014, 5:33 AM

I have download the sencha animator trial for testing it; but when I use my sencha ID of forum, it not working, I can't login; If I use my user/mail for register new account it response me it already exists.

How can resolve this problem for try the trial version?


20 Jan 2014, 11:03 AM
do you get an error message when trying to login?